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CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs

by Pivotal CRM, a CDC Software solution

November 11, 2009 - (Free Research) This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.

(WHITE PAPER)

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Best Practices in Reconciliation: A Practical Guide for Asset Managers

by Advent Software, Inc

July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.

(WHITE PAPER)

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IDC Buyer Case Study: Strategic Hotels Implements Iron Mountain PC and Server Backup for Cost Reduction and Data Protection

by Iron Mountain Digital

July 2009 - (Free Research) This case study provides an examination of Strategic Hotels' implementation of Iron Mountain technology and products, including a discussion on the evaluation process. The organization's IT network and infrastructure are discussed as well as the IT department's objectives.

(CASE STUDY)

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Decoding Deduplication - Guidelines, Technology Selection, and Implementation

by Symantec Corporation

August 2010 - (Free Research) This advisory guide will discuss both strategic and tactical considerations, to assist in decision making to select and apply deduplication technologies in line with different organizational needs.

(WHITE PAPER)

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Enterprise Data Services in SOA using ODI Suite

by Oracle Corporation

February 2009 - (Free Research) This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing just how valuable, and complex, business data is for the businesses that rely on it.

(WHITE PAPER)

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Best Practices in Performance Measurement and Reporting: Understanding the Global Investment Performance Standards®

by Advent Software, Inc

April 2010 - (Free Research) Whether you are just starting a compliance program or need to fine-tune your existing process, this document will help you understand the steps involved in becoming GIPS compliant. It is not a substitute for the Standards themselves. It is designed to help you understand the value of compliance, what’s needed to achieve it, pitfalls to avoid.

(WHITE PAPER)

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Disaster Recovery 2010 Presentation Download

by SearchDisasterRecovery.com

August 2010 - (Free Research) In this three-part seminar, Jon Toigo, a 25 year practitioner in the continuity planning craft, shares his knowledge and experience to help participants develop smart, cost-effective continuity capabilities for their companies. Download for an inside look at what makes a solid DR plan today in 2010!

(PRESENTATION TRANSCRIPT)

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A Practical Guide to Choosing the Right Agile Tools

by IBM

September 2009 - (Free Research) This evaluation guide is designed to help you choose the best tool for your needs today, while protecting your investment as your team, needs and agile maturity grow.

(DATA SHEET)

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Complimentary Chapter from Security Expert Ron Ben Natan, Ph.D.: Database Activity Monitoring

by Guardium, an IBM Company

July 2009 - (Free Research) Read the "Database Activity Monitoring (DAM)" chapter from "HOWTO Secure and Audit Oracle 10g and 11g" (CRC Press, 2009) and learn how to leverage DAM to prevent SQL injection attacks, monitor privileged users and track access to sensitive data.

(BOOK)

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Ten Questions to Ask Before Choosing an Outsourcing Provider

by Advent Software, Inc

February 2010 - (Free Research) There are many reasons why outsourcing with Advent OnDemand℠ may be the right answer for your firm. These are just ten of them. Find out why nearly 500 investment management firms have staked their future on our outsourcing services.

(WHITE PAPER)

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Application Modernization And Migration Trends In 2009/2010: Are You Leveraging or Missing an Opportunity?

by BluePhoenix Solutions

June 2010 - (Free Research) BluePhoenix Solutions commissioned Forrester Consulting to survey the attitudes of firms in North America about their plans for application modernization and migration in the 2009/2010 time frame and beyond. This analyst report describes the key results of the survey and what they mean for you and your company.

(ANALYST REPORT)

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eBook: Building a Business Case for Social CRM and Customer Communities

by Sirius Computer Solutions

June 2010 - (Free Research) Learn how to build a business case for social media outlets affecting customer relations and customer communities including Facebook and Twitter, as well as what social media means for CRM, best practices for managing online customer communities, and expert advice on implementing social media programs successfully.

(EBOOK)

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SQL Anywhere v11.0.1 Developer Edition

by Sybase, Inc.

June 2010 - (Free Research) Addresses need for high reliability and data sync to multiple device platforms. Avoids need for a DBA, and reduces development effort by simplifying performance optimisation and back end connectivity. Works with standard development tools and languages.

(DOWNLOAD)

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E-Book: How to Select the Right Call Center Technology

by Contactual, Inc.

June 2010 - (Free Research) What’s the best way to determine short and long term call center technology requirements? Should you consider outsourcing or using SaaS deployment options? How can you incorporate Web 2.0, social media and mobile technologies into your call center? This e-book on selecting call center technology will help you answer these questions and more!

(EBOOK)

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Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements

by SAP America, Inc.

September 2010 - (Free Research) By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered.

(WHITE PAPER)

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Top IT Consulting Firm Utilizes DocAve® to Manage SharePoint Infrastructure of Global Banking Organization

by AvePoint, Inc.

February 2010 - (Free Research) Read this case study to see how one of the largest IT consulting firms turned to DocAve solutions to provide their clients a robust solution for their collaborative digital workspace and SharePoint administration needs.

(CASE STUDY)

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VoIP Without Hype: What Businesses Need to Know

by Fonality Inc.

August 2010 - (Free Research) It’s important to approach VoIP with your eyes wide open – to understand the technology involved, the investment required, and an affordable migration path to VoIP that will deliver value to your business, both short- and long-term, without compromising the quality of your communications. Read this paper to find out more.

(WHITE PAPER)

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Best Practices for Implementing Automated Functional Testing

by Hewlett-Packard Company

April 2007 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects.

(WHITE PAPER)

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CRM+: An Innovative Approach to Agile Solution Development

by Pivotal CRM, a CDC Software solution

April 2010 - (Free Research) Read this paper to learn about the CRM+ approach and how it can give companies a much-needed third option for developing applications that support extensive enterprise business processes and enable ongoing agility.

(WHITE PAPER)

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GFI WebMonitor: Web Security, Monitoring & Internet Access Control - 30 Day Free Trial!

by GFI Software Ltd.

May 2009 - (Free Research) GFI WebMonitor polices Internet access, reports on users’ website browsing habits and downloads, while providing web security features such as anti-virus and malware protection in real-time for SMBs.

(TRIAL SOFTWARE)

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BPM Taxonomy Whitepaper - Dan Woods - Sponsored by SAP and Accenture

by SAP America, Inc.

March 2009 - (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM.

(WHITE PAPER)

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Seeing the Big Picture: A Corporate Guide to Better Decisions through IT

by SAP America, Inc.

June 2009 - (Free Research) A 2007 report conducted by the Economist Intelligence Unit (EIU) found that nine out of ten corporate executives admit to making important decisions on the basis of inadequate information. This whitepaper will discuss what information visibility can do for your organization as well as the three critical strategic areas of business decision making.

(WHITE PAPER)

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CRM Your Salespeople Will Love

by Oracle Corporation

September 2007 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.

(WHITE PAPER)

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E-Guide: File Server Virtualization Gets Another Chance at Food Service Firm

by AutoVirt, Inc.

June 2010 - (Free Research) This e-guide offers advice about implementing file virtualization and details the benefits of implementing this technology. Read on to learn more.

(EGUIDE)

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Dispelling 6 Common Myths about On-demand Call Center Solutions

by Contactual, Inc.

February 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all.

(WHITE PAPER)

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